Shipping policy

At Pawthentic, your satisfaction — and your dog’s wellbeing — is our highest priority. We’re committed to delivering not only premium products, but a smooth and reassuring shopping experience from start to finish.

Please allow 1–3 business days for us to carefully process and prepare your order for shipment. Once dispatched, delivery typically takes 7–15 business days, depending on your location (including the United States, Canada, United Kingdom, and Australia).

As soon as your order ships, you’ll receive tracking details so you can follow its journey every step of the way.

If you ever have questions or need assistance, our support team is here for you. Reach out anytime at help.pawthentic@gmail.com, and we’ll respond as quickly as possible.

Thank you for trusting Pawthentic — we’re honored to support your dog’s health and happiness. 🐾